A Model for Effective Management of Students Records in the Academic Registrars’ Offices in Kenyan Universities
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
African Journal of Empirical Research
Abstract
The delivery of records management services in businesses is significantly influenced by records management models. However,
many colleges do not take into account the implementation models while designing records management programs. To provide a
model that universities can utilize to execute records management, this study examined the records management methods used by
the universities in Kenya. Data was gathered via a questionnaire. The findings show that the model that can be proposed to
ensure effective management of student records in the academic registrar’s office in Kenyan universities should take cognizance
of the differences between public and private universities. In old and new universities, there is no need for standardization of
creation and classification of records, storing records, and disposal of records. Conversely, there was no need for the creation
and classification of records, storing records, adoption of information technology, challenges faced in the management of student
records, and disposal of records in old and new universities. However, with the adoption of information technology, challenges
faced in the management of student records and retrieval and communication of records should be harmonized between both
private and public universities as well as old and new universities. Exchange of best practices in these areas should also be
undertaken in these areas. In the areas where there is no need for standardization, the universities should look outside the
university ecosystem for improvements since the practices they were undertaking were similar in their category i.e. public/private
and old/new. Once these areas are addressed, the effective management of students’ records in the universities would be realized.