The Relationship Between Teamwork And Service Delivery In The West Kenya Union Conference Of The Seventh-Day Adventist Church
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Date
2024-07
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of African Interdisciplinary Studies (JAIS)
Abstract
The main purpose of this article was to investigate the relationship between teamwork and
service delivery in West Kenya Union conference of the Seventh Day Adventist Church. This
study adopts a descriptive and correlational research design, focusing on management and office
employees as the target group, with 114 respondents participating. Due to the limited number of
participants, data collection was conducted through questionnaires, and findings were included in
the statistical analysis. The study reveals a weak correlation between teamwork and service
delivery in the West Kenya Union Conference and its associated organizations, with a correlation
coefficient of 0.256 (p < 0.05). Despite the statistically significant relationship, the null
hypothesis was accepted, indicating that while teamwork is valued, it does not consistently lead
to improved service delivery. Pearson correlation analysis indicates a correlation coefficient of
0.356 (p < 0.05), suggesting a moderately significant relationship between continuous
improvement and service delivery. The null hypothesis was rejected. The results show a
significant p-value of 0.000 (p < 0.05) and a moderate correlation coefficient (r= 0.518),
indicating a statistically significant, moderately positive association between employee
empowerment and service delivery. The null hypothesis was rejected, confirming that moderate
implementation of employee empowerment practices in the West Kenya Union Conference and
its related organizations translates to moderate improvements in service delivery.
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Citation
Kibret, A. T; Gitonga, N & Kibirango, M. (2024). The Relationship Between Teamwork And Service Delivery In The West Kenya Union Conference Of The Seventh-Day Adventist Church. Journal of African Interdisciplinary Studies, 8(7), 38 – 53.